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Welcome to Cartomizer Factory

Q: Should I register on the website?

A: Clients can register or non-register on our website, register clients will reserve the right for Free Starter Kit Program and Free Battery Program,non-register clients can click "Paypal" ICON to pay directly and don't need to fill any information and register on the website, and we willl send the parcel to the paypal address directly.

Q: When will you despatch the order?

A: We will arrange delivery on the next working day.


Q: What payment method can I use on the website?

A: We accept payment by Westernunion/Remitly/Wise only at the moment. customers can pay by cards and bank account via mentioned trasfer platform.


Q: What kind of shipping method will you use for my order?

A: We offer free shipping for all orders start from 4 packs, shipping method include air mail, epack, ems,dhl and ups, please refer to FREE DELIVERY section.


Q: How long can I receive my order?

A: normally, delivery time will be depending on shipping method and the destination,for example, parcel by airmail to UK will take 5-10 days normally, parcel by Express to UK will take 3-7 days, more information, please click here.


Q: Is there any duty,VAT or tax should I pay?

A: On our website, the price included all cost which happened in China, and free shipping to destination,  it do not include any import duty,VAT or TAX happened in the clients' countries, so,  clients understand they are importing from China, and they responsible for the duty,VAT or TAX happened in the destination countries.

As we know, UK is duty free for import value lower than GBP15.00, Europe union countries are duty free for import value lower than Euro20.00, and USA is duty free for import value lower than USD200.00, so we will declare the parcel value under the duty free amount in order to avoid import duty VAT or Tax. if you need to declare original value, please notify us when placing an order.


Q: Can you send to my country?

A: Now, we only accept order from below countries:

Europe: UK, France, Germany, Spain,Portugal,Netherland,Denmark,Ireland,Sweden,Finland,Swiss,Sweden, Poland, Greece,Russia

Asia: Hong Kong,South Korea, Japan, Singapore, Malysia

America: USA and Canada

Australia: Australia and New Zealand


Q: Can I get a wholesale price?

A:  Yes, if you are interested to be a reseller of our products, please contact with us via online server.  we will offer different discount for different order qty.